Crickesh Privacy Policy — Our Commitment to Protecting Your Data

Crickesh is an online betting and gaming platform serving users in Bangladesh and select regions. This Privacy Policy defines the data relationship between Crickesh and all its members.

This privacy policy applies whenever you create an account on Crickesh, use the platform, or get in touch with us. It's written not just to meet legal requirements, but to keep our relationship with you fully transparent.

Crickesh believes data privacy is a fundamental right. We never sell your information. Your data is used solely to provide you with a better experience.

Crickesh collects two types of data — what you provide directly, and what is automatically generated through your use of the platform.

Crickesh collects data in various ways, and transparency is maintained throughout.

Directly collected

• When filling out the registration form
• During the identity verification (KYC) process
• When contacting us via chat or email with the support team
• When participating in promotional offers

Automatic Collection

• Via cookies and tracking technologies while logged into the platform
• In server logs during live betting or gameplay
• Transaction details processed through the payment gateway

From third parties

• From identity verification service providers
• Transaction confirmation details from payment processors
• From screening services used for fraud prevention

Crickesh uses your data only for specific, legitimate purposes. No information is used for unnecessary or unauthorized activities.

• Account Management: To manage registration, login, and account settings.
• Payment Processing: To process deposits and withdrawals.
• Identity verification: To manage KYC for fraud prevention and anti-money laundering compliance.
• Customer Support: To resolve your questions and complaints.
• Promotions: To send you relevant offers based on your preferences (where you have given consent).
• Security: To prevent unauthorized access and detect suspicious activity.
• Legal Obligations: To comply with directives from government and regulatory authorities.
• Service improvement: To analyze usage patterns and improve the platform experience.

Crickesh never sells your personal data to third parties. However, limited information may be shared with trusted partners to facilitate platform operations.

When Your Data May Be Shared

• Payment Processor: Only the information necessary to process transactions with Mobile Pay, Nagad, and banks.
• Identity verification service: With licensed entities to complete the KYC process.
• Technology Service Provider: For cloud hosting or cybersecurity-related services.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: On industry-level fraud prevention networks.

All third parties with whom data is shared are contractually bound to uphold Crickesh's privacy standards and may only use the data for the designated purpose.

Crickesh uses industry-standard technology to protect your data. Our security measures are continuously updated to address emerging threats.

Technical Security

• All data is stored with AES-256 encryption.
• All website connections are secured with SSL/TLS.
• Two-factor authentication (2FA) is available at login.
• Servers are under 24-hour security monitoring.
• Regular security audits and penetration testing are conducted.

Administrative Safeguards

• Crickesh staff can only access the data necessary for their specific role.
• All staff have signed confidentiality agreements.
• In the event of a data breach, members will be notified within the required timeframe.

Crickesh uses cookies to improve platform functionality and personalise your experience.

Optional cookies can be disabled from your browser settings. However, disabling essential cookies may cause the platform to function incorrectly.

Crickesh does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: Retained for up to 5 years after account closure (for legal purposes).
• Transaction records: Up to 7 years, as required by financial regulations.
• KYC Information: 5 years after account closure.
• Support Chat Log: 2 years after resolution.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the designated retention period ends, data is securely deleted or anonymised.

As a Crickesh member, you have certain fundamental rights over your personal data, and we take those rights seriously.

Crickesh does not serve anyone under the age of 18. No data is collected or stored from minors.

• Date of birth is verified at the time of registration.
• ID verification may be requested to confirm age in cases of suspicion.
• If a minor's account is identified, it is immediately closed and the data deleted.

Crickesh may update this privacy policy when necessary. Members will be notified of any changes via email or platform notification.

• At least 7 days' notice will be given before any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The date of each update will be clearly displayed at the top of the page.

For any privacy-related questions, requests, or complaints, please contact Crickesh directly.

• 📧 Email: support@crickesh.com
• 💬 Live Chat: Available at the bottom-right corner of the platform
• 🕐 Response Time: Within 48 hours